1) Deposit and Payment

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For most of our trips a £500 deposit or Full Payment will secure a place on a trip. For some shorter trips the deposit maybe less or Full Payment.  We will issue you with a booking confirmation within 7 days.  We will send you an invoice for the  outstanding balance. To retain your space on the tour this invoice needs to be paid in full no later than ten weeks prior to departure or as specified on the tour details page.

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If you are making a booking for a departure which is less than ten weeks away, we will require Full Payment at the time of booking.  See specific tour details.

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We will accept payments direct to our Bank Account.  We will also accept payments via an instalment plan.  If you wish to pay using these methods then please contact us directly.

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When you have paid the full balance of the the tour we will issue a receipt via e-mail.

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A minimum of 14 days before departure we will issue a travel pack which will include the following details:-

• Details of all euro tunnel/ferry crossings (including booking references).

• Details of all hotels.

• Document requirements (Travel Insurance, driving license, passport and visa requirements).

• Kit guide.

• Emergency telephone numbers.

• Travel Itinerary including Sat Nav files where appropriate.

• A Whatapp group with all tour attendees and guide on it.

 

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2) Paying by Credit or Debit Card

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We do accept Credit and Debit Card payments.  All deposits can be paid on-line, we can also take card payments over the telephone.  Deposit payments paid by card are not subject to any surcharge.

Balance payments should be made by bank transfer.

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3) Group Bookings and Reservations

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We are happy to receive group bookings.  A group booking is defined as a booking of 3 or more people.  Reservations are made by the Group Lead Name (Group Leader) on behalf of all Group Guests, and all terms and conditions are accepted on behalf of the group guests by the Group Leader.  All customers participating on a tour within any single booking reference will not be treated independently.  The Group Leader remains the single point of contact on behalf of all guests at all times and is liable for all payments, guarantees and communications on behalf of the Group.

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4) Is my Payment Safe?

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In accordance with "The Package Travel and Linked Travel Arrangements Regulations 2018" payments made to Moto Travel Dude are held in trust to guard against insolvency.

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5) Risk and Responsibility

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Your participation in a trip is entirely at your own risk.  We are NOT responsible or liable for any injuries you may suffer, fatal or otherwise.  Also, we are NOT responsible for any loss or damage to your property, including your motorcycle, irrespective of how any damage may have been caused.  If you damage a motorcycle that we have provided, we reserve the right to charge you for replacement parts to damaged items.

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7) Zero Tolerance Policy

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We operate a "zero tolerance" policy in regards to violent and abusive conduct towards our staff, guides and customers.  A violent and aggressive incident is "any incident in which a person is abused, threatened or assaulted.  This can include verbal abuse or threats as well as physical attacks."

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Violence can be physical, or non-physical including threats, abusive behaviour and language (verbal and written), escalating agitation and intimidating body language.

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We encourage all staff, guides and customers to report violent and aggressive incidents, if they unfortunately occur, to the Director(s) of the company.  

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The Director(s) will contact the customer(s) involved via e-mail and inform them that violent and aggressive conduct is not tolerated.  If the incident happens on  tour and depending on the severity of the incident the customer will be told to leave the tour.

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8) Drug Policy

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We have a "zero tolerance" policy in regards to illegal and/or controlled recreational drug use on tour.  It can put the whole group at risk and in some countries, the entire group could be detained.  If a customer is found in possession of or under the influence of an illegal or controlled recreational drug, they will be told to leave the tour.

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9) Insurances

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• Motorcycle - It is your responsibility to have the correct Motorcycle (Vehicle) Insurance – please remember to inform your insurance company of your intent to travel in Europe.  Note, Moroccan insurance is arranged at the border and is in a third party capacity only.
   

• Travel - It is your responsibility to organise Travel Insurance for yourself / passenger.
   

• Medical - The minimum requirement for residents of the UK is a Global Health Insurance Card (GHIC). For our worldwide tours you require full medical and repatriation insurance which covers you whilst riding a motorcycle over 125cc. We are not responsible for paying any medical or repatriation costs that you may incur whilst on one of our tours.

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• For non-European residents, please consult your travel insurance provider.

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10) Cancellations

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• If a tour has to be cancelled due to Coronavirus travel restrictions and/or Foreign and Commonwealth Office (FCO) advise against travel to relevant countries we will offer a full refund of all monies paid.  The full refund will be made within 14 days of our notifying you of the cancellation.
   

• If we cancel a tour due to circumstances outside our control such as insufficient participants on a tour, etc you will receive a full refund.  The minimum number of participants required for a tour is 2-4 motorcycles depending on the trip.  The full refund will be made within 14 days of our notifying you of the cancellation.
   

• If you cancel your trip, you will be entitled to a refund for each customer within the following time constraints.

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• +70 days to departure.  100% refund subject to £75 admin fee.​

• ​60 - 70 days to departure.  50% refund subject to £75 admin fee.

• Less than 60 days to departure.  No refund.  No admin fee.​​​​​​​